Industry Consultation on Regulatory Handbooks

Calling All Non-Bank Credit Providers and Credit Service Providers!

In gearing up for the enactment of the Consumer Credit Act, the Credit Consumer Oversight Board Task Force (CCOBTF) would like to invite you to the industry consultation on regulatory handbooks:

·  Authorisation Handbook

·  Conduct Handbook

Who Should Attend

Companies involved in any of the following activities:

Non-bank credit providers

·  Buy now pay later

·  Factoring

·  Leasing

Non-bank credit service providers

·  Impaired loan or financing acquisition activities

·  Debt collection services

·  Debt counselling and management activities

What To Expect

During the session…

·  we will walk you through the key regulatory requirements in the two handbooks

·  you may share your thoughts, questions, and feedback openly

Why It Matters

This industry consultation offers…

·  sneak preview of the two handbooks

·  opportunity to see what’s in store, seek clarification, and exchange views

Event Details

 Tuesday, 6 February 2024 for non-bank credit providers

      Wednesday, 7 February 2024 for non-bank credit service providers


A clock with a black background

Description automatically generated 9.00 am – 1.00 pm


A red and green pin

Description automatically generated Multipurpose Hall @ Lanai Kijang

      2 Jalan Berjasa

      50480 Kuala Lumpur

Reservation Required

…don’t miss out!


Each company may nominate up to 3 representatives – who are responsible for:

·  managing and/or overseeing the day-to-day operations of the company

·  overseeing compliance matters

Registration closes Friday, 26 January 2024

For non-bank credit providers

Sign up here


For non-bank credit service providers

Sign up here

Come Prepared

…to help you absorb the information better and participate more effectively


To make the most of the session, it is highly recommended that you read the following beforehand.                                                                                        

·  Public Consultation Papers + FAQs

Consumer Credit Act - Public Consultation Paper (Part 1)

Consumer Credit Act - Public Consultation Paper (Part 2) + Response Paper to Part 1

Consumer Credit Act - Public Consultation Paper (Part 2): Response Paper

Frequently Asked Questions @ CCOBTF Website                                                     


·  Authorisation Handbook + Conduct Handbook

Upon successful registration, you will receive a draft version of the two handbooks via email. 

We look forward to your participation.


Consumer Credit Oversight Board Task Force
16 January 2024